Frequently Asked Questions

 

1. Will I be charged sales tax on an online order?

All sales made within the state of Florida will be charged 7% sales tax. Sales made outside of Florida will not be charged tax. If you are with a tax exempt organization, please contact us at 1-850-297-1931 or email CustomerService@ArmySurplusStore.com with your Tax ID number; a fax, scanned or mailed copy of your tax certificate may be required.

2. What happens if an item I ordered is out of stock?

If an item is currently out of stock, we will send you an e-mail and/or call the number you have provided us as soon as possible with the approximate date the item will be shipped to you. If at that time you wish to cancel your order of that item, please let us know by phone or e-mail. If you do not cancel the order, that item will be shipped when it returns to stock. You will only be charged the original shipping fee for the initial order.

3. What is the Army Surplus Store's return policy?

Follow this link to view our return policy: Return Policy

4. Does the Army Surplus Store ship to APO addresses?

We will absolutely ship to APO addresses.  Please follow this link for more information regarding APO & FPO shipping:  APO Shipping

5. Will the Army Surplus Store ship items such as knives, machetes, pepper spray or stun guns?

The Army Surplus Store will ship these items; however, it is incumbent upon the purchaser to be familiar with the laws in their area concerning the possession of such items. The Army Surplus Store assumes no responsibility for any legal ramifications occurring due to the possession of such items.  When selecting a shipping method, please be aware that Pepper Spray can only ship via ground services and not by air. 

6. What should I do if I need to change or cancel my order?

If you decide to cancel or alter your order in any way, please contact us at 1-850-297-1931 during our operating hours, or send us an e-mail at CustomerService@ArmySurplusStore.comat This e-mail address is being protected from spambots. You need JavaScript enabled to view it as soon as possible. We will do our best to make the necessary changes before your order is shipped.

7. Should I worry about the security of my personal information?

Absolutely not.  We are Verisign Secured using the latest tools available for your protection.

8. What if I can’t find the item I’m looking for?

If you’re having trouble locating an item, you have a few options. Try entering a keyword into the search box on the homepage. If that doesn’t work, feel free to contact us by phone or by e-mail at CustomerService@ArmySurplusStore.com. This e-mail address is being protected from spambots. You need JavaScript enabled to view it

9. Does the Army Surplus Store have retail stores? Where are they located?

Yes.  We currently have 2 retail locations all located in Tallahassee, FL. Click here for the addresses,hours of operation and contact numbers.

10. Are there items in your retail stores that aren’t available online?

Yes. Items available on the website only represent some of our best-selling items. There are thousands of items in our retail stores not found on our website. So please do not hesitate to contact us and inquire. Since we’ve been in business for over 30 years, we have had plenty of time to accumulate a number of interesting and hard-to-find merchandise.

Also, feel free to contact us if there is something you can not find on our website or have a suggestion for a product or line of products you would like to see us carry.



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